MCLEAN, Va. - Hilton Hotels Corporation announced today that two of its brands received the highest honors in the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index StudySM. Embassy Suites ranked highest in the “Upscale” category for the sixth time (2001, 2002, 2003, 2007, 2008, 2009; including two highest rankings in the all-suite segment prior to 2001) and Hilton Garden Inn achieved the highest ranking in the “Mid-Scale Hotel Chains with Full Service” category for the seventh time (2002, 2003, 2004, 2005, 2006, 2007 and 2009) in eight years. The study is based on responses from more than 65,000 business and leisure hotel guests who evaluated 65 different hotel brands in the United States and Canada between May 2008 and June 2009.

"Hilton is devoted to leading the industry in guest satisfaction. Our brands continue to out perform the competition in guest satisfaction. This is a testament to our commitment to our guests across our family of hotel brands," said Paul Brown, President of Global Brands and Commercial Services for Hilton Hotels Corporation.

Embassy Suites Hotels, the nation’s leading all-suite upscale hotel brand, was an impressive 26 points higher than the Upscale Hotel Chains segment average. Additionally, the brand was the leader in all seven of the guest satisfaction index measures. “It is gratifying to be honored by J.D. Power and Associates as an industry leader, but especially flattering to have led the upscale segment on all seven of the guest satisfaction index measures that were evaluated including reservations, check-in/check-out, food and beverage, and costs and fees,” said Jim Holthouser, Global Head of Full Service Brands and Embassy Suites Hotels.

Embassy Suites’ success is attributed to a number of enhancements encompassing more than $600 million in renovations, new products and services. The refreshment program – including upgraded Embassy BusinessLink™ Business Centers, new food and beverage offerings and enhanced fitness centers – have helped to augment the brand's position in the upscale category. The brand has also focused on reinvigorating its service culture to create even greater brand differentiation.

For Hilton Garden Inn’s seventh award in the “Mid–Scale Hotel Chains with Full Service” category, the brand was 57 points higher than the segment average and led in five out of the seven guest satisfaction index measures that were evaluated. The brand saw particularly high scores for its guest room, which features the innovative pressure relieving Garden Sleep System® that allows guests to adjust the firmness or softness of the bed, as well as the ergonomic Mirra® chair by Herman Miller and complimentary WiFi. A wide array of food and beverage options including a freshly cooked-to-order breakfast featuring omelets and signature waffles and a wide variety of other breakfast offerings may have helped the brand fare highest among competitors in the food and beverage guest satisfaction index measure.

“As the brand that is focused on helping our guests be prepared for whatever they set out to accomplish -– no matter what the trip occasion may be – we are honored our guests have recognized us for the seventh time as a leader in hotel guest satisfaction,”” said Adrian Kurre, Global Head, Hilton Garden Inn. “We know this award is a reflection of our guests’ loyalty to Hilton Garden Inn, as well as the dedication and attention to detail put forth every day by our team members around the world.”

The Hilton Garden Inn award comes as a result of the bundled amenities and offerings guests can expect at the more than 450 hotel locations around the world. By focusing on Every Stay Value and offering guests everything they need to make the most of their travels, Hilton Garden Inn ensures guests sleep deep, work smart, eat well stay fit and treat themselves with every stay.

Scott Carman 
Hilton Family of Hotels Communications

Dawn Ray 
Hilton Garden Inn/Embassy Suites 

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Embassy Suites Hotels
Founded in 1984, Embassy Suites Hotels defines the upscale, all-suite segment and today has more than 200 hotels, with an additional 60 properties in the development pipeline. With spacious two-room suites, engaging team members and an inviting atrium environment, guests are allowed to put their feet up and feel right at home. To learn more,

About Hilton Garden Inn
The award-winning Hilton Garden Inn brand provides business and leisure guests with upscale yet affordable accommodations and modern amenities for a successful and comfortable stay. The satisfaction promise affirms the brand’s goal to make each stay better and brighter. Guaranteed. As a recognized F&B leader, Hilton Garden Inn serves daily cooked-to-order breakfast and offers full service restaurants and bars. Team Members at more than 770 hotels around the world are committed to guaranteeing today’s busy travelers have a bright and satisfying experience from the first hello when they arrive. Hilton Garden Inn is part of Hilton Honors, the award-winning guest loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hilton Garden Inn, visit or or connect on social media at Facebook, Twitter, YouTube, and Instagram.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,300 properties with more than 856,000 rooms, in 105 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.