Americas News

Hilton Garden Inn Congratulates Top Hotels of 2011

February 07, 2012  |  This information originated in American English.
 

MEMPHIS, Tenn. - Hilton Garden Inn, the worldwide brand of upscale, yet affordable, hotels announced today its top hotels of 2011. Nearly 70 individual and hotel awards were presented to hotels chosen from the brand's portfolio of more than 530 hotels worldwide. The 2011 Hotel of the Year and Connie Award Winner was the Hilton Garden Inn Salt Lake City/Downtown.

"Our guests can count on Hilton Garden Inn for a successful stay whether they're travelling for business or leisure.  Each of the team members at our hotels worldwide work tirelessly to make that happen," said Adrian Kurre, Global Head, Hilton Garden Inn brand. "They provide a great sleep experience and delicious cooked-to-order breakfasts, but it's also the small things they do that demonstrate the special Hilton Garden Inn touch and create loyal guests.  It is our pleasure to recognize the Hilton Garden Inn hotels that embody what this brand is all about - guest satisfaction and a high level of customer service."

The Connie Award, named in honor of company founder Conrad Hilton, is awarded to the top hotel of the year based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel's physical accommodations. The winner represents the highest scores in the brand system in all of these categories. The 2011 Hilton Garden Inn Connie Award winner was the Hilton Garden Inn Salt Lake City/Downtown. 2011 marks the third consecutive year the hotel was awarded this honor.

The top hotel awards were presented based on year-end scores and results from the Hilton Garden Inn Balanced Scorecard, a tool used by the brand to measure and track overall performance of each Hilton Garden Inn hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.

2011 marks the third consecutive year the Hilton Garden Inn Salt Lake City/Downtown received the coveted Connie Award. The 132-room hotel opened in 2006 and is managed by Boise-based Ameritel Inns, Inc. The hotel is located in the heart of downtown Salt Lake City and is 100 percent smoke-free.

The Pride Merit Awards are given to the hotels in the 2nd and 3rd ranked position based on three components: quality assurance audits measuring, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel's physical accommodations. The winners of the 2011 Pride Merit Awards are the Hilton Garden Inn Tifton, Ga. and the Hilton Garden Inn Milwaukee Airport, Wis.

The Hilton Garden Inn Tifton opened its doors to guests in 2009 and has been delighting guests with their southern hospitality in the "friendly city" ever since. It includes 105 rooms with 10 suites and is managed by Stafford Hospitality, Inc.

Hilton Garden Inn Milwaukee Airport is managed by Raymond Management Company, Inc. The 143-room hotel offers more than 3,000 square feet of meeting space and has focused on satisfying airport travelers since opening in 2010.

Contact:
Dawn Ray
901.374.5954
dawn.ray@hilton.com

About Hilton Garden Inn The award-winning Hilton Garden Inn hotel brand provides business and leisure guests with upscale yet affordable accommodations and modern amenities they prefer for a successful and comfortable stay. The satisfaction promise affirms that Hilton Garden Inn will do whatever it takes to ensure every guest is satisfied, or they don’t pay. You can count on us. Guaranteed™. As a recognized F&B leader, Hilton Garden Inn caters to guests’ dining needs by serving cooked-to-order breakfast daily and offering full service restaurants and bars. Team Members operating at more than 740 hotels around the world are committed to guaranteeing today’s busy travelers have a bright and satisfying hospitality experience from the first hello when they arrive. Hilton Garden Inn is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hilton Garden Inn, visit www.hgi.com or news.hgi.com or connect on social media at Facebook, Twitter, YouTube, and Instagram.

About Hilton Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by HiltonTM, DoubleTree by Hilton, Tapestry Collection by HiltonTM, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.